Job Title: Membership Services Coordinator
Reports To: Director Support to Service Providers
FLSA Status: Exempt
I. Purpose & Summary of Position
The Texas Council on Family Violence is a statewide organization representing a network of domestic violence programs that provide direct services to victims and their families, and serves as the voice of victims at the state level while working with local communities to create strategies to prevent family violence.
The Membership Services Coordinator coordinates and manages all membership responsibilities, including marketing, recruitment and retention of individual and program members, and managing the membership database. Using TCFV’s strategic plan as a guide, develops and implements a marketing plan, promoting TCFV and expanding individual and program membership. Requires high energy, maturity, and attention to detail with the ability to serve as a unifying force to position membership at both the strategic and tactical levels.
II. Priority functions / Accountabilities
1. Coordinates and manages all membership responsibilities:
- Ensures membership processes follow TCFV Bylaws and Membership Policies and Procedures.
- Maintains accurate member data profiles on the TCFV Association Software Management (ASM) software, NEON.
- Manages all administrative elements of the membership database, processes membership applications (online and print), enters new member’s profiles and updates current membership profiles.
- Maintains effective recruitment, renewal, payment processes.
- Prepares and generates membership reports.
2. Develops and implements a comprehensive annual membership and marketing plan aimed at increasing TCFV’s membership and its perceived value:
- Recruits new sustainable members by strategically reaching out to targeted markets.
- Builds and enhances relationships with individual and program members, assists with member acknowledgement and recognition and actively solicits members for feedback and surveys members for satisfaction.
- Builds, cultivates and maintains networking opportunities and advocacy with programs that intersect with those offered by family violence service providers.
- Researches materials and assists with the development of new member benefits.
- Develops marketing campaigns including direct mailings, emails and social media postings, visiting and calling prospective members.
- Promotes TCFV membership, including exhibiting at strategic events.
- Identifies areas of improvement with the membership website and database and develops efforts to promote and increase member use.
- Ensures listing of members is accurate in all publications including Service Directory and website.
- Organizes content and layout for member e-newsletter.
3. Responds to inquiries from prospective members, active members and the general public:
- Ensures that calls and requests for technical assistance are responded in a supportive, timely manner.
- Makes proactive calls to program members and prospective program members.
- Ensures individual and program members have current regional and statewide family violence information.
- Manages and motivates member volunteers to participate in various programs.
- Plans, prepares and attends the Annual General Membership meeting and Member Appreciation Events.
- Utilizes agency’s resources responsibly.
- Ensures timely and accurate reporting of grant activities, including contributing information for agency’s funding applications.
- Prepares, manages, and adheres to annual budget for membership project activities.
III. Minimum Knowledge, Skills, and Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Thorough understanding of association membership operations, marketing, recruitment and retention, preferably with three years’ experience as an association membership staff in a nonprofit or professional society.
- History of innovatively growing membership through multiple channels including web, direct marketing, social media etc.
- Knowledge of the issues and circumstances faced by those experiencing domestic violence.
- Exceptional customer service skills.
- Excellent written and verbal communication skills for presentation and written publication for internal and external distribution.
- Comfortable speaking with members and nonmembers on the phone.
- Self-starter, able to work independently, enjoys creating and implementing new initiatives.
- Dedicated, energetic and detail oriented and thrive in a dynamic environment
- Availability to travel overnight extensively.
- Strong team building and leadership skills to effectively coordinate Coalition activities through vision, strategic planning and expertise.
- Demonstrated ability to multi-task and work under tight and/or changing timelines; disciplined time management skills to coordinate and prioritize own and others’ activities, evaluate progress and provide feedback; and to reallocate resources to complete activities within set deadlines.
IV. Working Conditions and Environment/Physical Demands: Ability to read, write and converse in English, to travel as needed and tolerate prolonged sitting or standing. Must possess the emotional and physical stamina to deal with a variety of stressful situations, such as: responding to complaints; handling difficult internal and external interactions; effectively working long and, at times, odd hours; maintaining a sense of humor throughout.
The above statements are intended to describe the general nature and minimum level of work being performed. They are not intended to be construed as exhaustive of all duties, responsibilities and skills required for the position. The employee will be required to perform any other job-related duties as required by the job objectives, the Director Support to Service Providers and mission and philosophy of TCFV.