General Position Purpose Statement

 The Administrative Support Specialist reports directly to the Director of Public Policy, but may receive day to day work direction and assignments from any Policy Team Manager; as needed, may receive some work direction and some assignments from any Director, the President or the CEO; provides a full range of administrative support services to agency departments, programs, projects, committees and work groups as assigned.

  Essential Responsibilities/Duties

•  Provide administrative support, including word processing, data management, travel and lodging arrangements, registration for conferences, logistics for training workshops and events and provides support for meetings held by the agency or that agency staff is attending.
• Assist with the compilation of and/or ordering of technical assistance and educational materials, toolkits, manuals and other materials.
• Research facts and information for specific topics as assigned and prepare summaries and/or reports of findings.
• Take and transcribe minutes as requested; prepare and assemble handout materials.
• Schedule appointments for agency staff for internal or external meetings.
• Prepare administrative documents as required, including composing and processing correspondence, memos, and reports.
• Participate in planning, development, and implementation of special projects as requested and assigned.
• Assist in developing and maintaining administrative files and databases: hard-copy or electronic; managing agency listservs, donor, contract and other databases.
• Attend required meetings and other events as assigned.
• Assist in managing agency personnel and fiscal records and maintain confidentiality of all information processed.
• Assist with employee recruitment, including posting vacancies, placing advertisements, responding to inquiries, and scoring applications, distribute applications to hiring officials, correspond with applicants and retain position applications of non-selected applicants and vacancy/hiring records in accordance with established policy and procedures.
• Manage agency mailings as requested.
• Arrange for specific project supplies as needed.
• Relieve the Receptionist as needed, including taking messages for staff, greeting visitors, and processing daily mail in accordance to established procedures.
• Other projects and responsibilities may be added and/or changed at the discretion of the Coalition President.

 Job Requirements and Responsibilities

•  Ability to maintain strict confidentiality of employee, donor, funders, and constituent information.
• Ability to read, write and converse in English, with excellent grammar and spelling skills.
• Excellent written and oral communication skills suitable for publication and/or presentation to internal and external audiences.
• Proficient to expert skills working with Windows 2000 or above, Intermediate to expert skills in Microsoft Office applications, Internet literate; Microsoft Outlook, Palm Pilot or other electronic organizers/planners.
• Ability to manage time and complete multiple activities and projects within given time frames.
• Demonstrated typing and word processing skills.
• Experience in using office equipment including telephone systems, copiers, scanners, printers, fax, and postage machines.
• Experience in developing and managing a variety of filing systems.
• Experience in entry and compilation of numeric data for financial and statistical information.
• Excellent organizational, record-keeping, and independent job-structuring skills.
• Ability to respond with sensitivity and awareness to those with diverse cultural, ethnic, social backgrounds, values, attitudes, and languages.
• Minimum of an Associate Degree in Secretarial Arts or Diploma from an Executive Secretarial School, and four years of experience providing secretarial and administrative support, including one year reporting to and assisting multiple managers. Or any combination of related education and experience with a documented record of the ability to perform duties and responsibilities of the position. (Equivalency formula: two years of experience is equal to one year of education.)

 Other Requirements/Working Conditions

•  Availability to travel overnight occasionally.
• Must have emotional and physical stamina to tolerate prolonged sitting or standing to deal with a variety of stressful situations, including responses to complaints and internal and external interactions, to effectively work long and at times odd hours, while maintaining a sense of humor.
• Requires bending, stooping, lifting and carrying objects up to 25 pounds, with or without accommodations. 

 The above statements are intended to describe the general nature and minimum level of work being performed.  They are not intended to be construed as exhaustive of all duties, responsibilities and skills required for the position.  The employee will be required to perform any other job-related duties as required by the job objectives, the president, vice president and mission and philosophy of NDVH.  This description does not modify any employee’s at-will-status and is not a contract for continued employment of any duration.

To Apply: Visit www.tcfv.org and fill out an application and mail (see address on website) or fax to 512-306-9887 or email to jfarrell@tcfv.org.   A resume is not a substitute for an application.

 General Position Purpose Statement

 The Family Violence Services Coordinator reports to the Family Violence Services Manager and will be responsible for supervising contract Trainers.  Using TCFV’s strategic plan as a guide, this position is responsible for strengthening and expanding the capacity of family violence service providers. The Family Violence Services Coordinator is responsible for establishing and maintaining positive working relationships with family violence service providers, BIPPs and others within the assigned region as well as for responding to requests for training, technical assistance and other requests from programs within these regions.

 Essential Responsibilities/Duties

•  Collaborates with the TCFV staff in developing, establishing, implementing and evaluating operational initiatives, follows operational and strategic changes to best meet the needs of the organization and its constituents, particularly the family violence service providers and BIPPs.
• Ensures the alignment of staff and resources to fulfill agency objectives.
• Plans, develops, implements, oversees and evaluates programs that enhance support to family violence service providers, constituents and/or other program initiatives.
• Plans, develops, implements and evaluates programs to enhance family violence programs and allies capacity to provide quality services to meet their community’s needs.
• Plans, develops, leads and evaluates advocacy with statewide family violence services providers.
• Builds, cultivates and maintains networking opportunities and advocacy with programs that intersect with those offered by family violence service providers.
• Plans, develops, leads and evaluates the implementation of training and technical assistance and capacity building options for statewide family violence programs.
• Builds, cultivates and maintains networking opportunities and advocacy with those who have the capacity to enhance and/or increase program services available for survivors of domestic violence and their families.
• Identifies local, regional and statewide programmatic needs and trends and makes recommendations for program and strategy changes and/or improvements.
• Researches, collects and produces materials to meet the family violence service providers and batterer intervention program needs.
•   Plans and implements trainings e.g. TCFV Annual Conference and New Workers Institute, including assisting in developing conference budget, coordinating specific staff assignments, and workshop solicitations, development of written materials, presenter liaison and on site support as required.
• Utilizes effective, current, innovative methods to strengthen and expand the capacity of family violence service providers and batterer intervention programs.
• Stays informed on current events in each region and makes proactive calls to family violence service providers.
• Ensures that calls and requests for technical assistance are responded in a supportive, timely manner.
• Represents TCFV and promotes TCFV through presentations and trainings.
• Leads and facilitates activities to strengthen internal and cross-team management and team building.
• Ensures timely and accurate reporting of grant activities, including contributing information for agency’s funding applications.
• Ensures timely and accurate submission of evaluations, reports and other required or requested documentation.
• Assists in ensuring compliance with all TCFV contracts.
• Other projects and responsibilities may be added and/or changed.

 Job Requirements and Responsibilities

•  Strong team building and leadership skills to effectively manage Coalition activities through vision, strategic planning and expertise.
• Exceptional interpersonal skills to elicit commitment to and advancement of TCFV’s mission and vision both internally and externally.
• Must possess strong presentation skills and public speaking experience.
• Communication skills suitable for presentation and written publication, for internal and external distribution.
• Effective leadership and management skills to guide the Coalition’s response to changing environments and to develop the cultural climate required to implement new models of operation.
• Critical analytical skills to understand the political, social , financial and external issues affecting service providers; to foresee and interpret trends and the dynamic changing needs of TCFV members and; to develop process and resources to respond effectively and in a timely manner.
• Thorough knowledge of domestic violence issues and circumstances faced by those experiencing domestic violence.
• Demonstrated ability to multi-task and work under tight and/or changing timelines; strong time management skills to coordinate and prioritized own and others’ activities, evaluate progress and provide feedback; and to relocate resources to complete activities with set deadlines.
• Working knowledge of Windows Operating Systems and Microsoft Office applications.
• A  minimum of two years experience (three preferred) in domestic violence programs, which includes providing direct services to survivors and knowledge of BIPP.
• Bachelor’s Degree in Social Services, Human Services or Business, or related field. Administration or related field or any combination of related education and experience with a documented record of the ability to perform duties and responsibilities of the position.

 Other Requirements/Working Conditions

•  Ability to read, write and converse in English; Spanish a plus.
• Availability to travel overnight extensively.
• Must have emotional and physical stamina to tolerate prolonged sitting or standing to deal with a variety of stressful situations, including responses to complaints, difficult requests from programs and individuals in crisis, and internal and external interactions, to effectively work long and at times odd hours, while maintaining a sense of humor.
• Works in a normal office environment, except while traveling, with minimum exposure to dust, noise, or temperature extremes.  Requires bending, stooping, lifting and carrying objects up to 25 pounds, with or without accommodations. 

 The above statements are intended to describe the general nature and minimum level of work being performed.  They are not intended to be construed as exhaustive of all duties, responsibilities and skills required for the position.  The employee will be required to perform any other job-related duties as required by the job objectives, the president, vice president and mission and philosophy of TCFV.  This description does not modify any employee’s at-will-status and is not a contract for continued employment of any duration.

To Apply: Visit www.tcfv.org and fill out an application and mail (see address on website) or fax to 512-306-9887 or email to jfarrell@tcfv.org.   A resume is not a substitute for an application.

As the grantee for Project Connect, TCFV will facilitate a collaboration of state institutions including the Department of State Health Services and the Health and Human Services Commission, as well as statewide service providers including Texas Association Against Sexual Assault and the Healthy Start Alliance. Representatives of these and other organizations will be working with family planning and home visitation programs to ensure the use of best practices in violence screening, assessment and response. These professionals will also consider new approaches in providing  basic health and reproductive health services in domestic and sexual violence programs.

To encourage community participation, Project Connect will organize online forums called Virtual Councils. These web conferences will be an opportunity for both providers and clients of health and family violence services to share their opinions on the products and programs developed by Project Connect.

For more information, please contact Surabhi Kukke at skukke@tcfv.org.

In a TCFV survey conducted in 2009, 98% of legal advocates in family violence programs reported that they have experienced survivors coming to their doors with limited English proficiency. 71% of these legal advocates said that victims with LEP had negative outcomes in their legal cases due to the fact that they were LEP.

Coordination of community stakeholders in developing a language access plan is paramount to better serving LEP survivors. A panel discussion highlighting this coordination featured key participants who are instrumental in developing such a plan in Travis County, including the Honorable Lora Livingston, the Honorable Mike Denton, Abby Frank, attorney at the Texas Civil Rights Project and Linda Phan, Executive Director of Saheli.

FLSA Status:  PT / Non-Exempt

 General Position Purpose Statement

 The Helpline Intern is a member of the loveisrespect, National Teen Dating Abuse Helpline (NTDAH) team working to strengthen the quality and quantity of services provided by NTDAH.  The Helpline intern responds to incoming calls and chats through the loveisrespect.org web site from victims, advocates, general public and service providers.  The Helpline Intern provides crisis intervention, referrals, information and problem solving to all callers. This position is supervised by National Teen Dating Abuse Helpline Operations Manager and Shift Supervisors.

The Helpline Internship is a 20 hour work week. Schedule to be set on an individual basis depending on schedule of intern and needs of team. Work availability should be included in application process. The position may require night, weekend, and holiday scheduling to provide consistent coverage during Helpline hours of operation, 365 days of the year including holidays.  This position is a part-time position. This position requires a high level of empathy and sensitivity to all incoming inquiries. Plus this position requires knowledge of project management and commitment to detail.

 There are four specific categories for the internships: Training, Statewide Outreach Coordination, Online Outreach Coordination and Volunteer Recruitment. Please apply accordingly.

Essential Responsibilities/Duties

•  Places out-going conference telephone calls to service providers to advocate for NTDAH callers’ needs; refers unresolved problems between service providers and NTDAH callers to Helpline Shift Supervisor; documents contacts and results.
• Advocates shall maintain standards of conduct that are empowerment-based and nonjudgmental; Advocates shall respond to all calls and chats in a professional manner with a tone of calmness, sensitivity, empathy and non-judgment; Advocates shall respond to all calls and chats with accurate information; Advocates shall make effective and efficient use of time and information for each NTDAH call and chat session.
• Collects demographic information on all calls (including TTY calls), enters caller’s needs and options discussed into computer program; documents referrals given to callers; maintains data entry records for worker activity codes.
• Additional duties will include maintenance and completion of projects in the following areas of need; recruitment and retention, training, and operations.
• Respond to caller’s requests for domestic violence materials (i.e. Brochures, flyers, posters, handouts and other promotional materials).
• Other duties as assigned.

 Job Requirements and Responsibilities

•  High school diploma or equivalent preferred.  Professional and personal experience may substitute for educational requirements.
• Willingness to participate in extensive training program.
• Experience/familiarity with computers.  Knowledge of Word for Windows and Access preferred.
• Ability to work shifts which will provide coverage for loveisrespect, National Teen Dating Abuse Helpline during operational hours, 365 days per year including holidays.
• Ability to attend required meetings (including, but not limited to, Program Team and In-Service trainings), which may be scheduled during hours outside of the Advocate’s regular schedule.
• Ability to manage time and complete multiple activities within a time frame.
• Demonstrated ability to manage high stress situations.
• Ability to work as a team member, providing support and constructive feedback in interpersonal interaction.
• Commitment to feminist and nonviolent perspective and behavior and willingness to work in such an environment.
• Demonstrates initiative and the ability to be flexible and creative.
• Ability to work with people from a variety of backgrounds and experiences.
• Ability to adjust work hours to requirements of the organization including occasional overtime as needed.
• Ability to respond with empathy and support to victims in crisis situations and with sensitivity and awareness to diverse cultural, ethnic and social backgrounds, values, attitudes and languages.
• Commitment to concept of local, community, volunteer-based delivery of human services by domestic violence shelters and teen dating abuse agencies.
• Commitment to NTDAH program philosophy.

 Other Requirements/Working Conditions

•  Availability to travel overnight occasionally.
• Must have emotional and physical stamina to tolerate prolonged sitting or standing to deal with a variety of stressful situations, including responses to complaints and internal and external interactions, to effectively work long and at times odd hours, while maintaining a sense of humor.
• Works in a normal office environment, except while traveling, with minimum exposure to dust, noise, or temperature extremes.  Requires bending, stooping, lifting and carrying objects up to 25 pounds, with or without accommodations. 

 The above statements are intended to describe the general nature and minimum level of work being performed.  They are not intended to be construed as exhaustive of all duties, responsibilities and skills required for the position.  The employee will be required to perform any other job-related duties as required by the job objectives, the president, vice president and mission and philosophy of NDVH.  This description does not modify any employee’s at-will-status and is not a contract for continued employment of any duration

To Apply: Visit www.tcfv.org and download an application. Mail (see address on website) or Fax to 512-306-9887 or email to jfarrell@tcfv.org. A resume alone is not an acceptable application.