The National Domestic Violence Hotline (NDVH) Operations Director reports to the NDVH President and is responsible for the supervision and oversight of Hotline operations.  The NDVH Operations Director provides leadership and is responsible for aligning staff and resources to fulfill organizational goals and objectives, and for providing administration supervision and oversight for the Hotline.

The salary range for this position is $65,000 to $100,000 DOE

The Closing Date for this position is June 20, 2008. 

TCVF/NDVH is an Equal Opportunity Employer

Essential Duties/Responsibilities 

• Collaborates with the NDVH President in developing, establishing, implementing, and evaluating operational initiatives, setting strategic goals and effectively guiding employees in implementing operational and strategic changes to best meet the needs of NDVH’s 24-hour operations and its constituencies.
• Ensures that the organization and its missions, programs, services and staff are consistently presented in a strong, positive image.
• Ensures the alignment of staff and resources to fulfill agency objectives.
• Plans, develops, implements, oversees and evaluates programs that enhance Hotline operations or other initiatives as directed by the NDVH President.
• Makes recommendations to the NDVH President for program and/or strategy changes in order to meet programmatic goals; carries out implementation as approved.
• Builds, cultivates and maintains working relationships with external programs and internal departments that interact with Hotline operations.
• Plans, develops, leads, oversees, and evaluates the implementation of all Hotline training programs.
• Responsible for the maintenance and upkeep of NDVH operational manual(s), protocols, procedures and practices.
• Oversees the financial management of Hotline operations in cooperation with the NDVH President and assists in developing and managing the annual Hotline budget.
• Ensure the timely and accurate recording of grant activities using internal reporting systems.
• Contributes programmatic and statistical information for the Hotline’s funding applications as requested.
• Leads and ensures consistent supervision of NDVH staff in accordance with agency personnel policies, procedures and practices.
• Ensures that NDVH works with Human Resource department personnel to manage personnel matters, including hiring, evaluation, staff development, disciplinary actions and recommendations for promotion and/or dismissal.
• Ensures timely, accurate and regular submission of internal programmatic status reports, personnel evaluations, statistical reports and other required or requested documentation.
• Provide staff support and recommendations to programmatic committees as requested by the Chief Executive Officer or the NDVH President.
• Leads and facilitates problem resolution techniques that promote positive working relationships both internally and externally.
• Leads and facilitates activities to strengthen internal and cross-team management and team building.
• Other projects and responsibilities may be added and/or changed at the discretion of the NDVH President.

Minimum Knowledge, Skills, and Abilities Required 

• Strong team building and leadership skills to effectively manage Hotline activities through vision, strategic planning and expertise.
• Exceptional interpersonal skills to elicit commitment to and advancement of the Hotline’s mission and vision both internally and externally.
• Effective communications skills to appropriately interact with board, staff, funders, policy makers and constituents.
• Communications skills suitable for presentation and written publication, for internal and external distribution.
• Effective leadership and management skills to guide the Hotline’s response to changing environments and to develop the cultural climate required to implement new models of operation.
• Critical analytical skills to understand the political, social, financial and external issues affecting service providers; to foresee and interpret trends and the dynamic changing needs of Hotline constituents, NDVH’s 24-hour operations; and to develop and establish processes, protocols and procedures to respond effectively and in a timely manner.
• Knowledge and understanding of the local, state and national policy agenda and resulting processes that affect NDVH operations and constituencies.
• Demonstrated knowledge and ability in program development, implementation and evaluation, and in budgeting and public advocacy.
• Demonstrated high integrity and fiduciary responsibility in managing resources.
• High integrity and ability to demonstrate positive problem solving skills to internal and external constituents.
• Knowledge of domestic violence issues and circumstances faced by those experiencing domestic violence preferred.
• Demonstrated ability to multi-task and work under tight and/or changing timelines; disciplined leadership and time management skills to coordinate and prioritize activities, evaluate progress and provide feedback; and to reallocate resources to complete activities within a set deadline.
• Working knowledge of Windows Operating Systems and Microsoft Office applications.
• Bachelor’s degree in Social Services, Human Services or Business Administration or related field or any combination of related education and experience with a documented record of the ability to perform duties and responsibilities of the position.  (Equivalency formula: two years of experience is equal to one year of education.)
• A minimum of five years progressively responsible experience in a not-for-profit executive leadership role, which includes managing the operations of a crisis hotline and a minimum of three years of experience in budgeting and managing government/private funding sources; and three years experience hiring, terminating and supervising staff.

Other Requirements/Working Conditions 

Ability to read, write and converse in English, to travel extensively and tolerate prolonged sitting or standing.  Bilingual with Spanish as a second language preferred, but not required.  Must possess emotional and physical stamina to deal with a variety of stressful situations, including responses to complaints and internal interactions, to effectively work long and at times odd hours while maintaining a sense of humor.